Financial Matters

St.Vincent’s mission is to improve the health of the individuals and communities we serve, with special concern for the sick and poor. To that end, St.Vincent is committed to caring for all people, regardless of their ability to pay for services.

If financial concerns arise during your hospital stay, or you feel you may be unable to pay for part or all of your medical services, you may contact a Financial Counselor at (317) 338-2200 during your stay.

If you have any questions regarding your billing or insurance coverage after you have gone home, please call our Customer Service Center at (317) 338-8035, or if long distance, call toll-free at (800) 582-8258.

Billing Information

• We will bill you for any remaining balances due after your insurance has processed your bill.
• You will have 30 days to pay the balance.
• We accept Visa, MasterCard or Discover charge cards.
• We provide payment options and participate in a number of programs design to assist individuals and families with healthcare financial needs.
• You will also receive separate bills from any physicians, such as your attending physician, anesthesiologist or radiologist, who provide services during your admission.

Senior Financial Assistance Programs

SHIIP (Senior Health Insurance Information Program) is a free, unbiased, counseling and information service that can answer questions about:

Medicare
Medicare Supplement Insurance
Medicare Managed Care Plans
Medicaid
Long-Term Care Insurance
The Indiana Long-Term Care Insurance Program
Confusing medical bills/statements

To contact the St.Vincent SHIIP Office, call (317) 338-2198, or 1-800-452-4800.

The Qualified Medicare Beneficiary/Specialized Low-Income Medicare Beneficiary Program (QMB/SLMB) helps certain seniors who struggle with the financial strain of Medicare deductibles and co-payments. St.Vincent is able to screen potential applicants and assist with the required application paperwork. Contact the Enrollment Center by calling (317) 338-5183.